Care Package
Description
Care package for the website
While we strive to present our floral arrangements in the best possible way, the vases shown in our images are for display purposes only and are not included with your order. Thank you for your understanding.
Questions about our service?
Here are answers to the most asked questions about BuyFlowers.
What payment methods do you accept?
We accept secure payments through Paystack and Fincra. We also accept bank transfers to our designated account number.
What is your delivery policy?
Our deliveries are scheduled for on or before 3pm. If our rider is unable to reach you and the delivery fails, a reattempt fee will apply. We appreciate your cooperation in helping us provide a smooth, timely service. Thank you!
Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed across Africa, Monday - Saturday. Sunday deliveries are available in select areas. Delivery timelines may vary by location. Please check your city's availability at checkout.
Can I customize my flower arrangement?
Yes you can! While we offer standard arrangements, we're happy to work with you to create a custom bouquet if so desired.
What is your return policy?
Since we're a fresh flower company, we're committed to ensuring you receive beautiful, quality blooms. If there's an issue with your order due to an error on our end, we'll gladly replace it immediately. However, once flowers are unwrapped or removed from their original packaging, we can't accept returns. As a gesture, we're happy to offer options like free delivery on your next order or a discount on future purchases